Informativa sulla privacy

1. L'Ambito

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, and kept secure.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through a combination of additional information we hold or can reasonably access.

1.3 For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its organisation, structuring, and storage.

I nostri servizi sono destinati a un pubblico generale e non sono progettati per persone di età inferiore ai 18 anni. Non raccogliamo né cerchiamo consapevolmente informazioni su minori, né consentiamo loro di utilizzare i nostri servizi. Qualora venissimo a conoscenza di tali informazioni, provvederemo a eliminarle nel più breve tempo possibile.

2. Quali Dati Personali Deteniamo su di Te

When you access our services, channels, or website, we collect Personal Data. We may also request Personal Data in certain circumstances.

In altri casi, i tuoi Dati Personali vengono raccolti attraverso l'analisi dell'utilizzo dei nostri Servizi o dei nostri canali di assistenza, oppure tramite informazioni fornite dai nostri partner terzi.

3. Nessun Obbligo di Divulgare Informazioni Personali

You are not required to provide us with any personal data. However, in certain circumstances, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. Quali Dati Personali Raccogliamo

4.2 The information collected does not constitute personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate trading operations: this includes your full name, address, phone number, and email address.

5. Base giuridica e motivazioni del trattamento dei dati personali

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for further details on the processing carried out to protect our legitimate interests.

5.4 Below is a list of the purposes and legal bases under which we may use the information you provide:

6. Trasferimento dei Dati Personali a Terzi

6.1 La Società può anche condividere Dati Personali con terze parti che ci forniscono servizi quali hosting e storage, analisi degli indirizzi IP e valutazione dell'esperienza degli utenti.

You may also request that we share specific personal data relating to you with third-party trading platforms. In such cases, we will transfer the personal data you have provided to us directly to those platforms. Your personal data will then be subject to their respective privacy policies. Please be aware that your personal data may be shared with more than one third-party trading platform.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and enhance the products and services offered to its customers.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, or with financiers of the Company or any other group company, in connection with a specific transaction (including the transfer or sale of assets belonging to the Company or any other group company), or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other group company.

7. Cookie e servizi di terze parti

We may use third-party services — such as advertising providers or data analytics companies — on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies are small text files saved to your device when you visit or access the website. They are used to collect information about your preferences and browsing habits in order to improve your experience, remember your settings, and personalise the products and services shown to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this Website are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device for a set period after the browser is closed. Persistent cookies allow the Website to recognise you as a returning user and restore your access accordingly.

Please note that if this occurs, some or all Website features and functionality may not work as intended.

Avviso sul Tracciamento Online: Questo servizio non supporta i segnali di non tracciamento.

8. Conservazione dei Dati Personali

The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for any longer periods permitted by applicable law, regulations, or policies.

We will share your information with third-party trading platforms for 12 months. If you consent, this sharing will continue for an additional 12 months.

8.3 We regularly review the Personal Data we hold to ensure it is no longer required.

9. Trasferimenti Internazionali

Your personal data may be transferred to other countries, including to third-party countries or international organisations. The Company takes all necessary measures to protect the personal data you provide and to ensure that users can exercise their rights and access effective legal remedies.

9.3 The Company can provide information on the security measures in place to protect your Personal Data transferred to third countries or international organisations. To request this information, email: support@lustravivo.com

10. Sicurezza dei Dati Personali

10.1 We have implemented appropriate technical and organisational measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that your Personal Data will be kept entirely secure at all times. We are not liable for any non-material, incidental, or consequential damages arising from the use or disclosure of Personal Data, including data disclosed as a result of transmission errors, unauthorised third-party access, or any other cause beyond our reasonable control.

In some cases, we may be required to share your Personal Data with third parties — such as public authorities — to comply with legal or other obligations beyond our control. In these situations, we cannot guarantee the level of security those third parties apply to your Personal Data.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperlink a siti Web di terze parti

Il sito Web contiene collegamenti a siti e applicazioni di terze parti che non sono soggetti alla supervisione della Società. Non siamo responsabili della raccolta o del trattamento dei Dati Personali da parte di tali siti o applicazioni. La presente Policy non si applica alle azioni intraprese tramite di essi.

When accessing any third-party websites or apps, review their privacy policies before proceeding. Exercise caution when sharing any personal data with them.

12. Modifiche alla presente Informativa

This Policy may be updated at any time. When changes are made, we will notify you by publishing the revised Policy on our website.

When we make significant changes to this Policy, we will notify you through the methods we consider most appropriate and post an announcement on our website.

Unless otherwise specified, any amendments take effect upon publication of the updated Policy.

13. I Tuoi Diritti

You have the right to request verification of the accuracy of the personal data collected about you, to correct any inaccuracies, and to request deletion of personal data that is no longer necessary. You may also restrict the scope and types of personal data processing carried out.

Se risiedi nello Spazio Economico Europeo, ti invitiamo a consultare questa pagina per conoscere i diritti disponibili in relazione ai tuoi Dati Personali. Per esercitare tali diritti, invia un'e-mail all'indirizzo indicato di seguito.

13.3 Right of Access You have the right to request access to the Personal Data the Company holds about you. Upon a valid request, the Company will provide one electronic copy of your Personal Data currently under processing. A reasonable fee may apply for any additional copies. If requested, data will be made available in electronic format. The right of access must not adversely affect the rights and freedoms of others. Where a request would prejudice the rights or freedoms of third parties, the Company may refuse or limit its response accordingly.

13.4 Right to Rectification The Company has the right to rectify inaccurate Personal Data. Users may request the correction of incomplete Personal Data concerning them, taking into account the purposes of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) consent is withdrawn and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of your Personal Data where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restriction of Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where a restriction is in place, your Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, for the protection of another individual's rights, or where there is a substantial public interest reason within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and receive your Personal Data provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not prejudice the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where it is based on the legitimate interests of the Company or a third party. This right is not limited to profiling carried out on the basis of those legitimate interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal claims, we may continue processing despite your objection. With regard to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out on the basis of consent given before that withdrawal. You have the right to lodge a complaint with the competent supervisory authority. You may appeal to a supervisory authority established by a European Union member state to protect the fundamental rights of natural persons in relation to the processing of Personal Data within the European Union. EU and member state law may limit your rights in relation to your Personal Data, as described in this section 13.

We will provide the information requested under Section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. If an extension is required, we will notify you within one month of receiving your request, along with the reasons for the delay.

Salvo diversa disposizione nella sezione 13 della legge, le informazioni richieste in esercizio dei diritti previsti dalla sezione 13 saranno fornite gratuitamente. Qualora la richiesta risulti ingiustificata o eccessiva, in particolare se reiterata, potremmo addebitare un importo ragionevole a copertura delle spese amministrative sostenute, oppure rifiutarci di darvi seguito.

If we have reasonable doubt about the identity of the person who submitted a request, we may ask the requester to provide adequate proof of identity.